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Privacy Policy

Family 1st Tax Service LLC ("Family 1st Tax Service," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use and protect information you provide when visiting our website, requesting information or using our tax preparation services.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Your first and last name.
• Your email address.
• Your telephone or mobile number.
• Your mailing address.
• Information you provide when requesting tax preparation services or customer support.
• Information submitted through our website communication tools or chat widget.

2. How We Use Your Information

Information collected may be used to:

• Respond to questions and service inquiries.
• Provide and support our tax preparation services.
• Communicate regarding appointments, document requests, service updates and customer support.
• Maintain and improve our customer service.
• Send marketing or promotional communications when you have separately chosen to receive them.

3. SMS Messaging and Consent

When you provide your mobile telephone number and voluntarily opt in to SMS communications, Family 1st Tax Service LLC may send text messages to the telephone number you provided.

Non-marketing messages may include appointment reminders, document requests, tax preparation status or service updates, and customer support communications.

Marketing and promotional text messages will only be sent when you separately choose to receive marketing SMS communications.

Consent to receive SMS messages is optional. Message frequency may vary. Message and data rates may apply. You may reply STOP at any time to opt out of SMS messages. You may reply HELP for assistance.

4. Mobile Information Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information under our control. However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.

6. Your Communication Choices

You may choose not to receive promotional communications from us. For SMS communications, reply STOP to a message from Family 1st Tax Service LLC to unsubscribe.

If you later wish to receive SMS communications again, you may opt in again through an available consent method.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updated version will be posted on this page with an updated effective date.

8. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Family 1st Tax Service LLC
1006 E Albert St
Lima, OH 45804
United States

Phone: +1 419-201-8648
Email: [email protected]